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2017 NISSAN MURANO — Complaint #1349379

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NHTSA Complaint about SEATS filed January 17, 2017

NHTSA complaint #1349379 (ODI reference 10945792) concerns a 2017 NISSAN MURANO and was filed on January 17, 2017. The owner reports the failure occurred on January 12, 2017. The vehicle had 701 miles on the odometer at the time of the incident. The report was geocoded to Montana based on the filer's self-reported location. The affected component is categorized as seats, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. No VIN was supplied by the filer, so this complaint contributes to model-year trend data but cannot be tied to a specific vehicle.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same NISSAN MURANO cohort independently describe similar seats failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 NISSAN MURANO shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2017 NISSAN MURANO
Component
SEATS
State
Montana
Mileage
701 mi

Complaint Description

HELLO, RECENTLY, I BOUGHT 2017 NISSAN MURANO PLATINUM. AFTER A MONTH, I NOTICED THAT WHEN I INCREASE HEATED SEAT TEMPERATURE TO MAXIMUM, ONE HALF(RIGHT) SIDE OF FRONT SEAT HEATING IS VERY HIGH AND OTHER HALF ACT NOT EVEN 50%. I CALLED NISSAN DEALER LOCALLY TO LOOK AND INVESTIGATE HEATING DISTRIBUTION ISSUE. ON THE SAME TIME I CALLED NISSAN CUSTOMER CARE AND EXPLAIN SITUATION. I WAS TOLD BY CUSTOMER CARE TO REPORT FINDINGS BACK TO THEM BASED ON DEALERSHIP RESPONSE. DEALERSHIP RESPONDED IT IS JUST A WAY DESIGN BY NISSAN FOR ALL MURANO, THERE IS NOTHING CAN BE DONE. IT'S JUST A WAY IT IS. I FEEL HELPLESS BY NISSAN OVERALL EXPERIENCE. NISSAN SHOULD BE ABLE TO STEP UP AND LOOKING INTO THIS ISSUE TO MAKE SURE HEATED SEAL HEAT DISTRIBUTION SHOULD BE UNIFORM, NOT LIKE ONE HALF OF SEAL GET VERY HIGH COMPARE TO OTHER HALF. THIS IS VERY POOR DESIGN WITH RESPECT TO HEATED SEAT SAFETY.

Complaint Details

NHTSA Complaint ID 1349379
ODI Number 10945792
Date Filed January 17, 2017
Failure Date January 12, 2017

Similar SEATS Complaints for 2017 NISSAN MURANO

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.