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2012 VOLKSWAGEN PASSAT — Complaint #1198238

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NHTSA Complaint about AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE filed July 13, 2015

NHTSA complaint #1198238 (ODI reference 10734168) concerns a 2012 VOLKSWAGEN PASSAT and was filed on July 13, 2015. The owner reports the failure occurred on July 1, 2015. The report was geocoded to Idaho based on the filer's self-reported location. The affected component is categorized as air bags:frontal:driver side:inflator module, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLKSWAGEN PASSAT cohort independently describe similar air bags:frontal:driver side:inflator module failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2012 VOLKSWAGEN PASSAT shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2012 VOLKSWAGEN PASSAT
Component
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
State
Idaho

Complaint Description

ALL STEERING WHEEL FUNCTIONS HAVE STOPPED WORKING INCLUDING THE HORN. THE AIRBAG ICON SHOWS AN "ERROR" MESSAGE. THE STEERING WHEEL MAKES A CRACKING SOUND WHEN IT TURNS. IDENTICAL PROBLEM AS IN THE NHTSA INVESTIGATION #PE15010. I AM CONCERNED THAT THE AIRBAG WILL NOT DEPLOY IN THE EVENT OF AN ACCIDENT. PROBLEM APPEARS TO BE: STEERING WHEEL CLOCK SPRING/STEERING COLUMN CONTROL MODULE (SCCM). DEALER WANTS OVER $ 500 TO REPLACE IT. THE CAR HAS LESS THAN 58,000 MILES AND WAS PURCHASED BRAND NEW IN 2012. UPDATED 9/15/15*CW UPDATED 09/17/15*LJ UPDATED 11/22/2017*CN

Complaint Details

NHTSA Complaint ID 1198238
ODI Number 10734168
Date Filed July 13, 2015
Failure Date July 1, 2015
VIN 1VWBP7A30CC

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.