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2011 FORD FUSION — Complaint #1118421

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NHTSA Complaint about STEERING:HYDRAULIC POWER ASSIST:PUMP filed October 8, 2014

NHTSA complaint #1118421 (ODI reference 10643406) concerns a 2011 FORD FUSION and was filed on October 8, 2014. The owner reports the failure occurred on June 2, 2014. The vehicle had 107,000 miles on the odometer at the time of the incident. The report was geocoded to Indiana based on the filer's self-reported location. The affected component is categorized as steering:hydraulic power assist:pump, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION cohort independently describe similar steering:hydraulic power assist:pump failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2011 FORD FUSION shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2011 FORD FUSION
Component
STEERING:HYDRAULIC POWER ASSIST:PUMP
State
Indiana
Mileage
107,000 mi

Complaint Description

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 75 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED. THE VEHICLE WAS RESTARTED AND THE FAILURE RECURRED. THE DEALER STATED THAT THE RACK AND PINION AND THE POWER ASSIST PUMP NEEDED TO BE REPLACED. IN ADDITION, THE COMPUTER SYSTEM NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V232000 (STEERING) AND NHTSA ACTION NUMBER: PE14030 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 107,000.

Complaint Details

NHTSA Complaint ID 1118421
ODI Number 10643406
Date Filed October 8, 2014
Failure Date June 2, 2014
VIN 3FAHP0HA9BR

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.