2009 CHRYSLER TOWN AND COUNTRY — Complaint #1113911
Open-data reference.
NHTSA Complaint about EQUIPMENT:MECHANICAL:INTEGRATED JACK/LEVELER/STABILIZER filed September 26, 2014
NHTSA complaint #1113911 (ODI reference 10639320) concerns a 2009 CHRYSLER TOWN AND COUNTRY and was filed on September 26, 2014. The owner reports the failure occurred on December 27, 2013. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as equipment:mechanical:integrated jack/leveler/stabilizer, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. No VIN was supplied by the filer, so this complaint contributes to model-year trend data but cannot be tied to a specific vehicle.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHRYSLER TOWN AND COUNTRY cohort independently describe similar equipment:mechanical:integrated jack/leveler/stabilizer failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2009 CHRYSLER TOWN AND COUNTRY shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
PURCHASED 2009 TOWN AND COUNTRY VAN FROM CRYSTAL CHRYSLER JEEP DODGE BROOKSVILLE 34613 FLORIDA. THE VEHICLE WAS SOLD WITH AN EXISTING SAFETY RECALL NOT REPAIRED. AFTER 9 MONTHS OF USE I RECEIVED A NOTICE FROM MY INSURANCE CARRIER NOTIFYING ME OF THIS. I MADE AN IMMEDIATE CALL TO THE DEALER AND VALIDATED THEY HAD THE PART AND MADE AN APPOINTMENT FOR REPAIR. WHEN I ARRIVED FOR THE REPAIR THEY INFORMED ME THEY DID NOT HAVE THE PART BECAUSE THERE WERE 9 DIFFERENT MODELS AND ALL THEY NEEDED TO FIND OUT WAS WHICH ONE I HAD. THEY THEN INFORMED ME IT WOULD TAKE 2 OR THREE WEEKS AND THEY WOULD NOTIFY ME. AFTER 2.5 WEEKS I FOLLOWED UP ONLY TO BE TOLD THEY CAN ONLY ORDER AND RECEIVE 1 PART EVERY TWO WEEKS BECAUSE THE PROBLEM IS EXTENSIVE. I SHOULD CALL CHRYSLER DIRECT. I CALLED THE OWNERSHIP WHO GAVE ME BACK TO THE DEALER WHO REITERATED THAT AND HAD NO WAY TO GET A PART. I ADVISED THEM FOR 9 MONTHS THEY HAD PLACED ME AND MY FAMILY IN JEOPARDY. SORRY, WE WILL CONTINUE TRYING MY BEST BET CALL CHRYS
Complaint Details
| NHTSA Complaint ID | 1113911 |
| ODI Number | 10639320 |
| Date Filed | September 26, 2014 |
| Failure Date | December 27, 2013 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.