2013 TOYOTA HIGHLANDER — Complaint #1558688
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NHTSA Complaint about UNKNOWN OR OTHER filed April 17, 2019
NHTSA complaint #1558688 (ODI reference 11196905) concerns a 2013 TOYOTA HIGHLANDER and was filed on April 17, 2019. The owner reports the failure occurred on April 12, 2019. The vehicle had 68,000 miles on the odometer at the time of the incident. The report was geocoded to Maryland based on the filer's self-reported location. The affected component is categorized as unknown or other, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA HIGHLANDER cohort independently describe similar unknown or other failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2013 TOYOTA HIGHLANDER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
BACK DOOR LOCKS AND PASSENGER FRONT DOOR LOCKS QUIT WORKING WITH UNLOCK/LOCK SWITCH AND REMOTE. I HAD THE FRONT LOCKS REPLACED BEFORE WARRANTY WAS UP. THE BACK PASSENGER DOOR DIED RIGHT AFTER WARRANTY WAS UP. HOWEVER THE FRONT PASSENGER DOOR LOCK IS DEAD AGAIN. THE FRONT DRIVER SIDE DOOR LOCK IS ON THE FRITZ TOO. USING THE REMOTE OR USING REMOTELESS(TOUCHING THE HANDLE ON PASSENGER FRONT SIDE) ENTRY DOESN'T LOCK OR UNLOCK THE 3 DOORS, THE LOCK/UNLOCK BUTTON ON THE 3 DOORS DON'T WORK. FROM WHAT I HAD READ TOYOTA HAS KNOWN ABOUT THESE LOCKS SINCE 2004 BUT CONTINUE TO USE THEM. THE ONLY WAY TO UNLOCK THE DOORS IS PUSHING THE LOCK SWITCH INSIDE THE DOOR OR USING THE KEY THAT COMES WITH REMOTE ENTRY.** THE FRONT DOORS HAPPENED BEFORE TOYOTA WARRANTY WAS UP AND WERE REPLACE. THE BACK PASSENGER DOOR HAPPENED RIGHT AFTER WARRANTY WAS UP. THEN THE BACK DRIVER SIDE HAPPENED APRIL 2018. IF THE DOORS AREN'T LOCK AND YOU PUSH THE LOCK BUTTON, IT DOESN'T BEEP TO SAY IT IS SECURED. YOU HAVE
Complaint Details
| NHTSA Complaint ID | 1558688 |
| ODI Number | 11196905 |
| Date Filed | April 17, 2019 |
| Failure Date | April 12, 2019 |
| VIN | 5TDDK3EH2DS |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.