2019 VOLKSWAGEN JETTA — Complaint #1558365
Open-data reference.
NHTSA Complaint about POWER TRAIN filed April 16, 2019
NHTSA complaint #1558365 (ODI reference 11196678) concerns a 2019 VOLKSWAGEN JETTA and was filed on April 16, 2019. The owner reports the failure occurred on April 9, 2019. The vehicle had 9,906 miles on the odometer at the time of the incident. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as power train, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLKSWAGEN JETTA cohort independently describe similar power train failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 VOLKSWAGEN JETTA shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
WHILE ACCELERATING, A DISTINCT GRINDING NOISE COMES FROM THE TRANSMISSION. THE NOISE IS CONSISTENTLY HEARD WHILE THE VEHICLE IS ACCELERATING BETWEEN 25-30 MPH. MY VEHICLE IS ROUGHLY 5 MONTHS OFF THE LOT AND HAS LESS THAN 10K MILES, SO THIS NOISE IS VERY CONCERNING. THIRD PARTY MECHANICS HAVE CONFIRMED THE NOISE IS A HAZARD FOR THE TRANSMISSION, AND HAVE ADVISED TO BRING THE VEHICLE TO VOLKSWAGEN FOR A WARRANTY REPAIR. BOTH THE VOLKSWAGEN DEALERSHIP AND VOLKSWAGEN CUSTOMER SERVICE HAVE NOTIFIED ME THE GRINDING NOISE IS NORMAL AND OF NO CONCERN. HOWEVER, A SOFTWARE PATCH IS AVAILABLE TO "FIX" THE "NON-ISSUE". VOLKSWAGEN CUSTOMER SERVICE ALSO NOTIFIED ME THE PATCH DOES NOT COMPLETELY FIX THE GRINDING NOISE. WHEN I PRESSED FURTHER, CUSTOMER SERVICE NOTIFIED ME THERE ARE NO OTHER OPTIONS AND "THERE IS NOTHING WE CAN DO AT THIS TIME TO FIX IT." THE DEALERSHIP ALSO CONFIRMED THE NOISE IS PRESENT IN OTHER 2019 JETTAS ON THEIR LOT, WHICH IS WHY THEY SAID THE NOISE IS NORMAL FOR MY VEHICLE. IT S
Complaint Details
| NHTSA Complaint ID | 1558365 |
| ODI Number | 11196678 |
| Date Filed | April 16, 2019 |
| Failure Date | April 9, 2019 |
| VIN | 3VWG57BU2KM |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.