2016 KIA SORENTO — Complaint #1558326
Open-data reference.
NHTSA Complaint about SUSPENSION filed April 16, 2019
NHTSA complaint #1558326 (ODI reference 11196645) concerns a 2016 KIA SORENTO and was filed on April 16, 2019. The owner reports the failure occurred on April 15, 2019. The vehicle had 26,280 miles on the odometer at the time of the incident. The report was geocoded to Pennsylvania based on the filer's self-reported location. The affected component is categorized as suspension, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same KIA SORENTO cohort independently describe similar suspension failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 KIA SORENTO shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING ABILITY BECAME VERY LOOSE AND THE VEHICLE PULLED TO THE RIGHT. CAR ROCKS BACK AND FORTH AND MAKES QUICK MOVEMENTS FROM SIDE TO SIDE. THIS HAPPENS FROM 50 MPH UP TO 75-80 MPH. THIS CAUSES THE CAR TO BE EXTREMELY HARD TO CONTROL. THE CONTACT TOOK THE VEHICLE TO JIM SHORKEY KIA (10785 PERRY HWY, WEXFORD, PA 15090) WHERE IT WAS REPAIRED FOR FRONT ALIGNMENT FAILURES. NEITHER PLACE WANTED TO ADDRESS A STEERING ISSUE, NEITHER DEALERSHIP CHECKED THE STEERING HAD NEW BRAKE (FRONT) REPLACEMENT, ALIGNMENT, TIRE BALACNCE, INSPECTION AND NEW TIRES. AFTER $1,000 EXPENSE STILL RESOLVING THIS PROBLEM. THE FAILURE RECURRED ON APRIL 15, 2019 AND WAS CURRENTLY BACK AT THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,280. *TT CONSUMER STATED NO SUSPENSION PROBLEM- COULD NOT DETERMINE THE PROBLEM, IT SEEMS TO BE UNCLEAR
Complaint Details
| NHTSA Complaint ID | 1558326 |
| ODI Number | 11196645 |
| Date Filed | April 16, 2019 |
| Failure Date | April 15, 2019 |
| VIN | 5XYPHDA54GG |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.