2017 SUBARU XV CROSSTREK — Complaint #1558104
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NHTSA Complaint about ELECTRICAL SYSTEM filed April 15, 2019
NHTSA complaint #1558104 (ODI reference 11196489) concerns a 2017 SUBARU XV CROSSTREK and was filed on April 15, 2019. The owner reports the failure occurred on April 14, 2019. The vehicle had 29,000 miles on the odometer at the time of the incident. The report was geocoded to Pennsylvania based on the filer's self-reported location. The affected component is categorized as electrical system, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same SUBARU XV CROSSTREK cohort independently describe similar electrical system failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 SUBARU XV CROSSTREK shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
I WAS DRIVING DOWN A ROAD AT 45 MPH WHEN MY CAR TURNED OFF SUDDENLY. ALL THE LIGHTS ON THE DASHBOARD LIT ON. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, SLOWLY. I TURNED OFF THE CAR AND IT TURNED BACK ON WITH NO PROBLEMS. I DROVE HOME, AND DROVE IT TO MATT SLAP SUBARU IN NEWARK, DELAWARE THE NEXT MORNING (TODAY). I SPOKE TO THE PRODUCT SPECIALIST, DENISE. SHE SAID TO KEEP DRIVING IT AND SEE IF THE PROBLEM HAPPENS AGAIN, AND AT THAT POINT THEY WILL DO A DIAGNOSTIC TEST. I INSISTED THAT THEY ADDRESS THE PROBLEM, BUT THEY INFORMED ME THAT IS NOT THEIR PROTOCOL. I FEEL THIS IS A SERIOUS SAFETY CONCERN--ONE THAT SUBARU IS NOT TAKING SERIOUSLY. AS FAR AS I KNOW, THE DEALERSHIP HAS NOT FILED A REPORT TO SUBARU OF THIS ISSUE. FORTUNATELY, I WAS ONLY GOING 45 MPH AND WAS ON A ROAD WITH A SHOULDER WITHOUT HEAVY TRAFFIC. HAD THE CIRCUMSTANCES BEEN DIFFERENT, THIS COULD HAVE CAUSED AN ACCIDENT. IT SHOULD NOT HAVE TO OCCUR TWICE BEFORE SUBARU CONSIDERS A FIX. ONE SHUT DOWN IS ENOUGH.
Complaint Details
| NHTSA Complaint ID | 1558104 |
| ODI Number | 11196489 |
| Date Filed | April 15, 2019 |
| Failure Date | April 14, 2019 |
| VIN | JF2GPADC5HH |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.