2012 FORD EDGE — Complaint #1557981
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NHTSA Complaint about SERVICE BRAKES filed April 15, 2019
NHTSA complaint #1557981 (ODI reference 11196404) concerns a 2012 FORD EDGE and was filed on April 15, 2019. The owner reports the failure occurred on April 12, 2019. The vehicle had 140,000 miles on the odometer at the time of the incident. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as service brakes, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EDGE cohort independently describe similar service brakes failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2012 FORD EDGE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
AFTER STRONG BRAKING EVENT - BRAKE PEDAL BECAME VERY SOFT AND INCREASING PRESSURE ON THE PEDAL WAS REQUIRED TO STOP THE VEHICLE. TOOK INTO A FORD DEALER FOR REPAIR - BRAKE BOOSTER WAS REPLACED. A YEAR LATER AFTER A SIMILAR BRAKING EVENT - THE SAME SYMPTOMS RE-APPEARED. DEALER SAID IT WAS FAULTY BRAKE PAD INSTALL. PROBLEM PERSISTED. 2 OTHER INDEPENDENT MECHANICS REPLACED THE MASTER CYLINDER AND BLED THE SYSTEM. PROBLEM PERSISTED. NOW DEALER SAYS ITS THE HYDRAULIC CONTROL MODULE. HOWEVER IT WOULD APPEAR TO BE THE BOOSTER AGAIN. THIS SEEMS TO BE A FAULTY PART THAT FORD WILL NOT ADMIT NEEDS TO BE RECALLED.
Complaint Details
| NHTSA Complaint ID | 1557981 |
| ODI Number | 11196404 |
| Date Filed | April 15, 2019 |
| Failure Date | April 12, 2019 |
| VIN | 2FMDK3JC0CB |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
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