2009 DODGE JOURNEY — Complaint #1557931
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NHTSA Complaint about AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE filed April 15, 2019
NHTSA complaint #1557931 (ODI reference 11196201) concerns a 2009 DODGE JOURNEY and was filed on April 15, 2019. The owner reports the failure occurred on February 1, 2019. The vehicle had 200,000 miles on the odometer at the time of the incident. The report was geocoded to North Carolina based on the filer's self-reported location. The affected component is categorized as air bags:frontal:driver clockspring/spiral cassette, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same DODGE JOURNEY cohort independently describe similar air bags:frontal:driver clockspring/spiral cassette failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2009 DODGE JOURNEY shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE OPERATING THE VEHICLE, THE DRIVER'S SIDE AIR BAG INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE AIR BAG CLOCKSPRING WAS FAULTY. THE VEHICLE WAS REPAIRED. HENDRICK DODGE (7630 HENDRICK AUTO PLAZA NW, CONCORD, NC) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 200,000. *BF THE CONSUMER STATING REQUESTING A REFUND DUE TO MASSIVE REPAIRS. THE CLOCKSPRING FAILED AND WAS REPAIRED. *TR
Complaint Details
| NHTSA Complaint ID | 1557931 |
| ODI Number | 11196201 |
| Date Filed | April 15, 2019 |
| Failure Date | February 1, 2019 |
| VIN | 3D4GG47B89T |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.