2015 FORD EXPLORER — Complaint #1557915
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NHTSA Complaint about STEERING filed April 15, 2019
NHTSA complaint #1557915 (ODI reference 11196200) concerns a 2015 FORD EXPLORER and was filed on April 15, 2019. The owner reports the failure occurred on April 13, 2019. The vehicle had 29,000 miles on the odometer at the time of the incident. The report was geocoded to Virginia based on the filer's self-reported location. The affected component is categorized as steering, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar steering failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2015 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
POWER STEERING FAILED AS I WAS PULLING AWAY FROM A GAS PUMP AFTER REFUELING. POWER ASSIST WARNING LIGHT CAME ON AND I WAS NOT ABLE TO TURN THE STEERING WHEEL UNLESS I USED A GREAT AMOUNT OF FORCE. LUCKILY I WAS STILL IN THE GAS STATION PARKING LOT WHEN THE FAILURE OCCURRED. THE CAR HAD TO BE TOWED TO A DEALER.
Complaint Details
| NHTSA Complaint ID | 1557915 |
| ODI Number | 11196200 |
| Date Filed | April 15, 2019 |
| Failure Date | April 13, 2019 |
| VIN | 1FM5K8D89FG |
Similar STEERING Complaints for 2015 FORD EXPLORER
on 8/1/25 service steering assist light came on, vehicle was driven to the auto repair shop with no hard codes to diagnose. Vehicle was driven towards home on 8/6/25 and lost all steering within a mat
I am filing an official safety complaint regarding my 2015 Ford Explorer Sport 3.5L due to a dangerous and sudden power-steering failure that occurred while I was driving with my children in the vehic
The contact owns a 2015 Ford Explorer. The contact stated that on four occasions when the vehicle was started, the message "Steering Assist Service Required" was displayed. The contact stated that the
I was going to the pharmacist. When I started my vehicle there was an alert for ""steering assist fault service required". I tried to turn the steering wheel and it would not turn. I could not use my
Steering wheel when turned to right or left makes a loud screeching sound. It was brought to dealership and diagnosed that the steering wheel computer is failing and only way to fix is to replace the
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
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