2011 VOLKSWAGEN JETTA — Complaint #1557871
Open-data reference.
NHTSA Complaint about UNKNOWN OR OTHER filed April 14, 2019
NHTSA complaint #1557871 (ODI reference 11196164) concerns a 2011 VOLKSWAGEN JETTA and was filed on April 14, 2019. The owner reports the failure occurred on January 24, 2019. The vehicle had 74,352 miles on the odometer at the time of the incident. The report was geocoded to South Carolina based on the filer's self-reported location. The affected component is categorized as unknown or other, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLKSWAGEN JETTA cohort independently describe similar unknown or other failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2011 VOLKSWAGEN JETTA shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
I HAVE A PROBLEM WITH THE IGNITION KEY SWITCH THAT HAS BEEN MORE DIFFICULT TO START UP AND TURN IT OFF WHEN IS STATIONARY OF CURSE. THE SWITCH ITS GETTING STUCK OR JAMMED AND WONT MOVE ANY WHERE UNTIL SO MANY TRIES AND MOVING THE DRIVE WHEEL. I SPEND 1 HRS YESTERDAY 04/13/19 TRYING TO POWER THE ENGINE OFF BECAUSE OF THE IGNITION KEY AND MY WIFE DRIVE THE CAR TOO BUT SHE IS NOT STRONG ENOUGH TO TURN THE ENGINE OFF AND SHE CALLED ME TO HELP HER. I HAVE THIS PROBLEM SINCE JANUARY 2019 AND I DON'T KNOW WHAT I HAVE TO DO. I HAVE OTHER PROBLEM WITH THE DRIVER SEAT THAT IS CRACKING WHEN I'M DRIVING AND PRESS THE BREAK PEDAL MY SEAT MAKE A CLICK AND NOISE EVERY TIME THE CAR CHANGE THE SPEED.
Complaint Details
| NHTSA Complaint ID | 1557871 |
| ODI Number | 11196164 |
| Date Filed | April 14, 2019 |
| Failure Date | January 24, 2019 |
| VIN | 3VWDX7AJ0BM |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.