2009 CHRYSLER TOWN AND COUNTRY — Complaint #1557696
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NHTSA Complaint about SERVICE BRAKES filed April 13, 2019
NHTSA complaint #1557696 (ODI reference 11196048) concerns a 2009 CHRYSLER TOWN AND COUNTRY and was filed on April 13, 2019. The owner reports the failure occurred on April 13, 2019. The vehicle had 162,450 miles on the odometer at the time of the incident. The report was geocoded to Arizona based on the filer's self-reported location. The affected component is categorized as service brakes, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHRYSLER TOWN AND COUNTRY cohort independently describe similar service brakes failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2009 CHRYSLER TOWN AND COUNTRY shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
I WAS DRIVING DOWN NAVAJO BOULEVARD A MAIN ROAD IN HOLBROOK ARIZONA A VEHICLE COMING FROM A SIDE ROAD PULLED IN FRONT OF ME AND I HAD TO SLAM ON THE BRAKES TO AVOID A COLLISION. I THEN PROCEEDED DOWN NAVAJO BOULEVARD AND QUICKLY REALIZED THAT I HAD NO POWER NO STEERING, NO BRAKES, NOTHING ALTHOUGH THE ENGINE WAS STILL RUNNING. I WAS ABLE TO PROCEED DOWN THE ROAD AND TURN ONTO A SIDE ROAD TO THE SIDE UNTIL IT COMPLETELY QUIT RUNNING AND WAS ABLE TO STOP ON ITS OWN.
Complaint Details
| NHTSA Complaint ID | 1557696 |
| ODI Number | 11196048 |
| Date Filed | April 13, 2019 |
| Failure Date | April 13, 2019 |
| VIN | 2A8HR54X69R |
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ALL OF A SUDDEN THE WHOLE VEHICLE COMPLETELY SHUTS DOWN. NO LIGHTS, POWER STEERING GOES OUT, BRAKES LOCK UP AND ENGINE SHUTS DOWN. THIS WAS IN THE MIDDLE OF THE ROAD AS I WAS DRIVING.
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
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